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Refund Policy


The right of withdrawal is provided for in Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code) and consists in the possibility for the Consumer to return the purchased product within 14 days of delivery and to obtain, by providing a valid reason relating to an error on our part, reimbursement of the expenses incurred within 14 days from the day on which the Seller is informed of the Consumer's decision to withdraw from the contract.

The only costs you will be charged and on which you will not be reimbursed are the costs of shipping the product. The right of withdrawal lapses completely if there have been no errors on our part and the returned product is not intact, i.e. there is

1. lack of the original packaging

2. absence of integral elements of the product (accessories, cables, instruction manuals, etc.);

3. damage to the product due to causes other than transport.



In the event that, after your purchase, you wish to withdraw from the purchase due to an error on our part, you must follow the following procedure: within 14 days of receiving the product you must contact us at and specify the error that Petsinparty made during shipping and the product or products for which you intend to exercise your right to withdraw.

If we have indeed made a mistake in shipping the package, perhaps not reflecting the colour and size ordered, a Petsinparty operator will proceed to credit you without undue delay within a maximum of 14 days from your notice of withdrawal, after having verified the integrity of the goods and retaining only the amount of the return shipping costs.